It is important to us that you are completely satisfied with your purchase.

For the Exchange & Return Policy,the time frame is within 30days.

If for any reason you do not absolutely love the item you ordered,

we gladly offer returns and Free exchanges service.

the policy is as follows:

1.Please do not cut the lace, make sure the wig is unaltered, unworn, unwashed, undamaged and in original packaging within 30 days.

2.Before shipping back, please email [email protected] firstly for the shipping address.

We have all the rights to refuse the package if you send it back without our permission.

3.Customers are responsible for the return shipping charge.

after we receive the package and confirmed it is in original status,

the refund will be processed in 1-7 business days.

4.Custom made orders can’t be exchanged and returned except for our mistakes.

5.If the returning is due to buyer’s problems (Such as don’t like/want, order wrong product/size ), we will remove $20 from your refund as loss of freight and handling fee, and you must contact us for returning within one month of receiving.

Exchange policy

1.Email [email protected] within 30 days after receiving your package to make an application for exchange.

2.Emails received after 30 days will not be taken into consideration.

3.Please email us with photos of the hair for our reference.

We will reply with return instructions after confirming it’s in consistency with our policies.

4.We can offer one-time exchange without restocking fee for the items that have not been worn or tampered with.

But the customers will be required to pay the shipping fee of sending the item back to us.

After we have received the returned package from you we will then ship the exchanged item for free.

5.For any price differences between the exchanged items, we will charge you extra or credit back the overcharge.

6.Customers will have to pay customs fee resulted from not following our return instructions.

Rush Exchange:

1.You can place a new order and receive your refund when the original item arrives back.

2.Place a new order online, we will prepare the new hair while waiting for the return. Your new hair will be shipped to you after it is finished.

3.When we receive the returned product in original condition, we’ll issue the refunds or store credit that has the delay.

Return Policy

1.Email [email protected] within 30 days to make an application for return. Emails received after 30 days will not be taken into consideration.

2.Please email us with photos of the hair for our reference. We will reply with return instructions after confirming it’s in consistency with our policies.

3.Any packages posted without our consent will not be accepted.

4.The shipping fee of return would be paid by customers.

5.There won’t be any restocking fee charged.

6.Customers will have to pay customs fee resulted from not following our return instructions.

Cancel

You can cancel/change your order before your order packed in our warehouse (2 hours upon payment).
Please feel free to contact us at [email protected] for any assistance. We will do our very best to help you and reply to all messages within 1 business day. Vinisay reserves the right(s) of final interpretation for all the policies here.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.